Privacy Policy

Privacy Policy

1. Who We Are and Accountability

BME Health (“we,” “us,” “BME Health”) is responsible for personal information under our control. We have designated a privacy contact who is accountable for our compliance with this policy. You can reach our privacy contact using the details in the “How to Contact Us” section below.

2. What We Collect

We collect personal information that you provide directly — such as your name, email address, shipping address, and order details — when you place an order, create an account, subscribe to research updates, or contact us. We also collect limited technical information automatically through cookies and analytics, such as device and usage data, to operate and improve the site.

3. Why We Collect It (Purposes)

We collect, use, and disclose personal information only for identified purposes: to process and fulfil orders, arrange payment and delivery, provide customer support, respond to enquiries, send research updates you have asked to receive, maintain security, and meet legal obligations. We identify these purposes at or before the time of collection.

4. Consent

We obtain your consent to collect, use, and disclose your personal information, except where the law permits or requires otherwise. Where you sign up to receive research updates, we rely on your express, opt-in consent, consistent with Canada's Anti-Spam Legislation (CASL). You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us or using the unsubscribe link in our emails.

5. Disclosure and Service Providers

We do not sell your personal information. We share it only as needed with service providers who help us operate — for example payment, hosting, email, and analytics providers — and only for the purposes described here. Where service providers are located outside Canada, your information may be processed in other jurisdictions and subject to their laws. We may also disclose information where required by law.

6. Payment Information

BME Health accepts payment by manual Interac e-Transfer and does not collect or store credit card numbers on this site. Payment is handled through your own financial institution's systems.

7. Safeguards and Retention

We protect personal information with reasonable administrative, technical, and physical safeguards appropriate to its sensitivity. We keep personal information only as long as necessary to fulfil the purposes for which it was collected and to meet legal and record-keeping requirements, after which it is securely deleted or de-identified.

8. Your Rights: Access, Correction, and Withdrawal

Subject to legal exceptions, you have the right to access the personal information we hold about you, to ask us to correct it if it is inaccurate, and to withdraw consent. To make a request, contact us using the details below. We will respond within the timeframes required by law.

9. Cookies and Analytics

We use cookies and analytics tools to operate the site and understand how it is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

10. Changes to This Policy

We may update this policy from time to time. The current version is always posted on this page with its effective date. Material changes affecting how we use your information will be reflected here.

11. How to Contact Us and Complaints

To exercise your rights, ask questions, or make a privacy complaint, contact our privacy contact through the Contact page. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada.