Shipping Policy
How BME Health processes, packages, and ships research compounds.
- Orders are processed on business days after payment is confirmed.
- Packaging is selected to help maintain compound integrity in transit.
- If an order is delayed or arrives damaged, contact us and we will help resolve it.
Shipping Policy
1. Order Processing
Orders are processed on business days after payment by Interac e-Transfer has been received and confirmed. Processing times may vary with order volume and product availability.
2. Shipping Destinations
We fulfil orders from Canada. Availability of shipping to a given destination may depend on the product and applicable requirements. It is the purchaser's responsibility to ensure that importing and receiving a product is lawful in their jurisdiction.
3. Packaging
Products are packaged to help maintain compound integrity in transit. Temperature-sensitive products are handled according to their storage requirements where applicable.
4. Delivery Times
Delivery timeframes depend on the destination and the carrier and are estimates, not guarantees. Where applicable consumer-protection law entitles you to delivery within a set period, or to a remedy if that period is not met, those rights apply.
5. Tracking
Where tracking is available, we will provide tracking details so you can follow your order.
6. Delays, Loss, or Damage
If your order is significantly delayed, does not arrive, or arrives damaged, contact us using the details on the Contact page and we will work with you to resolve it, including replacement or refund where appropriate.
7. Contact
Shipping questions can be directed to BME Health through the Contact page.