Refund / Returns Policy

Returns & Refund Policy

1. Our Approach

Because our products are research compounds, some of which are temperature-sensitive, our returns policy is designed to protect product integrity and safety while respecting your rights under applicable consumer-protection law.

2. Incorrect, Damaged, or Defective Orders

If you receive an item that is incorrect, damaged, or defective, contact us promptly - ideally within a reasonable period after delivery - using the Contact page, with your order details and, where possible, photographs. We will arrange a replacement or refund where appropriate.

3. Non-Arrival

If your order does not arrive within the expected timeframe, contact us and we will investigate with the carrier and provide a replacement or refund where appropriate, consistent with applicable law.

4. Returns of Unopened Products

For reasons of safety and product integrity, opened products and temperature-sensitive products generally cannot be accepted for return. Unopened, unused products may be eligible for return in limited circumstances; contact us first to confirm eligibility and instructions before returning anything.

5. Cancellations

You may request to cancel an order before it has been processed or shipped. Where applicable consumer-protection law gives you a right to cancel and receive a refund, those rights apply and are not affected by this policy.

6. Refunds

Approved refunds are issued using the original payment method or by Interac e-Transfer, within the timeframe required by applicable law after the refund is approved.

7. Your Statutory Rights

Nothing in this policy limits or removes any refund, cancellation, or other right you have under applicable consumer-protection law that cannot be waived.

8. Contact

To start a return, report a problem, or ask a question, contact BME Health through the Contact page.